Privacy Policy

Last updated: 4/5/2026

1. Introduction

HANDIS DRIVE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental services and website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Name, email address, phone number, and physical address
• Date of birth and age verification information
• Driver's license number, issue date, and expiration date
• Passport number and nationality (for international customers)
• Payment information (credit card details, bank account information)
• Emergency contact information
• Profile photo (optional)

2.2 Booking Information

• Vehicle preferences and rental history
• Pickup and drop-off locations and dates
• Travel purpose and additional requirements
• Special requests and accommodations

2.3 Vehicle Usage Data

• Mileage and fuel consumption
• GPS location data (if vehicle is equipped with tracking)
• Driving behavior data (speed, braking, acceleration)
• Vehicle condition reports and inspection records

2.4 Technical Information

• IP address, browser type, operating system, and device information
• Cookies and similar tracking technologies (see Cookie Policy below)
• Website usage data and analytics
• Login credentials and account activity

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Process and manage your vehicle rentals
• Verify your identity and driving credentials
• Provide customer support and respond to inquiries
• Send booking confirmations and rental reminders
• Manage payments and billing

3.2 Safety and Security

• Ensure vehicle security and prevent theft
• Monitor driving behavior for safety purposes
• Investigate accidents, damage, or violations
• Comply with traffic laws and regulations
• Prevent fraud and unauthorized use

3.3 Business Operations

• Improve our services and customer experience
• Conduct market research and analytics
• Maintain and optimize our website and systems
• Train staff and quality assurance

3.4 Marketing and Communications

• Send promotional offers, newsletters, and updates (with your consent)
• Personalize your experience and recommendations
• Conduct customer satisfaction surveys
• Notify you of new services and special deals

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

4.1 Service Providers

• Payment processors and financial institutions
• Insurance companies and claims administrators
• Vehicle maintenance and repair services
• IT service providers and cloud hosting companies
• Marketing and analytics partners

4.2 Legal Requirements

• Law enforcement and government authorities when required by law
• Courts and legal counsel in connection with legal proceedings
• Regulatory authorities for compliance purposes

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls
• Access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• View your booking history and rental records

6.2 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and remove your profile

6.3 Marketing Preferences

• Opt-out of marketing communications at any time
• Update your communication preferences
• Unsubscribe from newsletters and promotional emails

6.4 Data Portability

• Request a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookie Policy

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Improve website functionality and user experience

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary depending on the type of information:

• Account information: Until account closure + 2 years
• Rental records: 7 years (for tax and legal purposes)
• Payment information: As required by financial regulations
• Marketing data: Until you opt-out or 3 years of inactivity

11. International Data Transfers

Your information may be transferred to and processed in countries outside of Sri Lanka. We ensure that appropriate safeguards are in place to protect your information in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: privacy@HANDIS DRIVE.lk
• Phone: +94 70 000 0000
• Address: HANDIS DRIVE, Colombo, Sri Lanka